Delete your account

In the app

• Open Profile → Settings → Delete my account.
• Read what will be removed and what stays, then hold the button.
• Confirm that it is you: with a code we send to your phone or e-mail, or, if you made the account with Sign in with Apple, by signing in with Apple again.

Your account closes at once, and you are signed out on every device.

What is removed

• Your name, contact details, date of birth and the rest of your profile
• Your saved addresses and delivery details
• Your saved pieces, your Selection and anything you were still deciding on
• Your order history inside the app, your notifications and your notification settings
• Photos you added to your profile or to a return request

Thirty days to change your mind

A closed account is deleted for good after 30 days. Sign in again within those 30 days and the app asks what you want: bring the account back, with your orders and saved items, or Delete now, which removes everything straight away and lets you sign up again with the same number.

What stays

• Orders you placed stay in the shop’s sales records, with their delivery details (names, phone numbers, address and map pin), for as long as the law requires.
• Deliveries already on their way still arrive, and warranty cover on what you bought stays valid.

Without the app

Call 6567 or message us on WhatsApp at +964 786 150 5050. We confirm the request with you on the phone number or e-mail address the account holds, then delete the account as described above.